Service Centre Supervisor
1 month ago
About Tomra
Tomra is a leading technology company that enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. Our reverse vending technology is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are used, less energy is wasted, and containers do not end up in our oceans, streets, or landfill.
About the Role
We are seeking a highly skilled Service Centre Supervisor to join our team in St Leonards. As a key member of our Service Centre team, you will be responsible for supporting the Service Centre Manager in continuing to create an inclusive and collaborative environment within the Service Centre, including supporting Service Centre Operators and Officers by optimising and maintaining processes and ensuring clear information sharing.
Key Responsibilities
- Monitor and evaluate Service Centre Operator performance, providing learning and coaching opportunities, taking corrective action as necessary.
- Develop and execute training plans for new and existing team members based on availability, team requirements, and workload.
- Create performance reports for both the team and individual team members, to support the overall performance of the Service Centre
- Assist and train other Service Centre members on contractor management processes.
- Support Service Centre Manager with continuous improvement, optimisation, and implementation of new team processes.
- Review and maintain Service Centre process guides and templates.
- Lead a safety culture by example.
Qualifications
To be successful in this role, you will need:
Previous experience in a service/call centre environment.Strong stakeholder engagement skills (written and verbal).Excellent systems experience (Salesforce is a plus).Aptitude to analyse data.-
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