Daily Case Investigator

2 weeks ago

Brisbane, Queensland, Australia beBeeInvestigator Full time $90,000 - $120,000
Job Description:

The Fraud Coordinator plays a pivotal role in safeguarding against fraudulent activities, managing investigations and cases daily. This position is responsible for implementing strategies to prevent and detect fraud.


Key Responsibilities:
  • Drive zero-tolerance policies across the business.
  • Develop strategies aligned with global standards.
  • Identify process improvements to enhance fraud detection.
  • Ensure consistent interpretation of fraud management rules.

Fraud Management Strategy:
  • Manage cases to reduce claim leakage.
  • Coordinate investigations and ensure timely closure.
  • Participate in fraud framework development and culture.
  • Collaborate with legal teams on high-value or sensitive cases.

Operational Execution:
  • Ensure timely investigation of fraud alerts.
  • Maintain Standard Operating Procedures for fraud referrals and investigations.
  • Monitor KPIs such as fraud referral rate and investigation turnaround time.
  • Leverage data analytics to identify fraud patterns.

Problem Solving Skills:
  • Demonstrated problem solving ability.
  • Ability to think critically and apply practical learning.
  • Identify solution options and provide recommendations.
  • Build effective projects and make decisions.

Required Experience:
  • Proven experience in fraud investigation or management.

Initiative & Motivation:
  • Motivated self-starter that is proactive and confident.
  • Ability to work under pressure and achieve outcomes.
  • Work autonomously and lead initiatives.

Communication Skills:
  • High level of written and verbal communication.
  • Present to all levels of management and staff.
  • Capacity to influence and negotiate at all levels.

This role reports into the Investigations Team Lead and manages investigations and fraud cases daily across the Travel Claims portfolio for Australia & New Zealand.

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