Delivering Exceptional Customer Experiences

1 week ago

North Sydney Council, Australia beBeeCustomer Full time $120,000 - $135,000
Customer Experience Consultant Job Opportunity

This role is designed for individuals who possess strong problem-solving skills and are passionate about delivering exceptional customer service. As a Customer Experience Consultant, you will be responsible for managing customer enquiries and resolving issues in a timely manner.

Your Key Responsibilities:
  • Manage and prioritize customer interactions to ensure seamless resolution of complex problems
  • Develop and maintain strong relationships with customers and stakeholders through effective communication
  • Foster a positive work environment by embodying the company's values and mission

The ideal candidate will have 3+ years of experience in a customer-facing environment, preferably in call centres, retail, or hospitality. Proven ability to resolve ambiguous customer issues, strong problem-solving skills, and excellent verbal and written communication skills are essential for success in this role.

About You:
  • Proven track record of delivering outstanding customer experiences and driving business growth
  • Ability to work in a fast-paced environment with multiple priorities and deadlines
  • Strong analytical and problem-solving skills, with a focus on finding creative solutions
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues

We are seeking a motivated and results-driven individual who is passionate about delivering exceptional customer service. If you are a strategic thinker with excellent problem-solving skills, we encourage you to apply for this exciting opportunity.

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