Delivering Exceptional Customer Experiences

2 days ago

Fairfield City Council, Australia beBeeCustomerExperience Full time $60,000 - $90,000

As a customer experience expert, you will play a key role in delivering exceptional customer experiences.

Key Responsibilities:
  • Provide outstanding support and guidance to customers through various channels, including phone, email, and live chat.
  • Maintain excellent relationships with internal and external customers and stakeholders.
  • Confirm and manage customer bookings.
  • Manage a variety of customer queries, including operations, quotations, subcontracting, price increases, and complaints.
Requirements:
  • Strong background in customer service with excellent communication skills.
  • Ability to work in a fast-paced, high-pressure environment with rapidly changing priorities.
  • Typing speed of 60 wpm with 80% or higher accuracy.
  • Desirable experience with CRM systems, software applications, or SAP.

This role is ideal for someone passionate about delivering exceptional customer experiences and working independently and as part of a team.

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