Delivering Exceptional Customer Experiences
11 hours ago
The role of a Customer Service Consultant is crucial in delivering exceptional service to customers and advisers, providing tailored solutions that meet their unique needs.
This includes:
- Delivering a superior level of service that consistently meets and exceeds customer expectations
- Providing expert knowledge and guidance on superannuation and investment products
- Building strong relationships with customers and advisers through effective communication and rapport-building skills
Key attributes include excellent verbal and written communication skills, the ability to adapt your style to suit different audiences, and a passion for delivering exceptional customer experiences.
BenefitsWe offer a dynamic and inclusive work environment where everyone feels valued and empowered to contribute. Our team values diversity and creativity, and we're committed to fostering an inclusive workplace culture.
You'll find opportunities to grow and develop your skills, work with talented colleagues, and make a real impact on our customers' lives.
RequirementsTo succeed in this role, you'll need:
- Previous experience in a customer-facing role or contact centre environment (highly regarded but not essential)
- Excellent communication skills, both verbal and written
- Ability to adapt your style to suit different audiences
If you thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences, we want to hear from you
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