Delivering Exceptional Customer Experiences

1 week ago

North Sydney Council, Australia beBeeCustomer Full time $100,000 - $120,000
Customer Experience Specialist Role

We're seeking a highly skilled and experienced professional to manage and resolve customer enquiries, develop strong relationships with stakeholders, and deliver exceptional outcomes.

  • Key responsibilities include prioritizing and managing inbound phone and email-based customer cases and queries, developing excellent rapport with customers and internal stakeholders, and identifying complex problems to resolve them or escalate where necessary.

This role requires a strong problem-solving skillset and ability to work effectively in a fast-paced environment. You will be responsible for building relationships with key stakeholders, communicating effectively through various channels, and driving business growth through exceptional customer service.

Essential Skills and Qualifications

To succeed in this role, you'll need:

  • A minimum of 3 years' experience in a customer service environment, preferably in a call centre or retail setting.
  • Proven ability to resolve complex customer issues, with a focus on delivering high-quality solutions that meet customer needs.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Able to work effectively in a team environment, with a focus on collaboration and open communication.
  • Demonstrated ability to work under pressure, managing multiple priorities and deadlines in a fast-paced environment.
Benefits

We offer a range of benefits, including:

  • Flexible working arrangements, allowing you to balance your work and personal life.
  • Additional annual leave days per year, giving you more time to relax and recharge.
  • Paid parental leave and secondary carer leave, supporting you and your family during significant life events.
  • A dress-for-your-day policy, promoting comfort and productivity in the workplace.
  • A rewards programme and other employee benefits, recognising and rewarding your hard work and dedication.

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