Customer Experience Professional

4 weeks ago

Sydney, New South Wales, Australia inchcape Full time

We are seeking a skilled Customer Experience Professional to join our Penrith site at Bravoauto, part of the global automotive and logistics group, Inchcape.

About Us:

Inchcape is a leading distributor, retailer, and logistics provider in Australia and New Zealand, employing over 1,400 team members across both countries. Our diverse portfolio spans multiple industries, and we are committed to delivering exceptional customer experiences.

About the Role:

This is an exciting opportunity for a dynamic individual to serve as one of our main customer contact points throughout their journey. As a Customer Experience Professional at Bravoauto, you will be responsible for ensuring high standards of customer satisfaction, attention to detail, and professionalism.

Key Responsibilities:

  • Maintain high standards of customer service, focusing on ensuring customer satisfaction and attention to detail.
  • Build strong relationships with customers through face-to-face and online interactions.
  • Execute test drives, delivery, handover, and post-purchase check-ins.
  • Work collaboratively with the team to achieve sales targets and exceed customer expectations.

What We Are Looking For:

  • Previous experience in a retail environment with face-to-face and online customer service.
  • A valid driver's license.
  • Sales experience is advantageous, but we will train you on the rest.

Benefits:

  • Access to our employee benefits program, including a company car rental program and discounts on vehicle purchases.
  • Additional days off to enjoy more of what you love, including an annual Wellbeing Leave Day and an annual Volunteering Leave Day.
  • Comprehensive and ongoing training to support you in all aspects of your role.
  • Career and development opportunities that provide a sense of purpose and direction.
  • A supportive team environment that fosters a positive and collaborative culture.
  • Recognition and rewards for individual and team accomplishments.

Salary:$85,000 - $110,000 per annum, depending on experience.

Please note that only short-listed candidates will be contacted. We thank you for your interest in working with us.

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