Customer Experience Coordinator

2 days ago

Sydney, New South Wales, Australia DLL Full time

Job Overview

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At DLL, we are seeking a highly skilled Customer Experience Coordinator to join our team. As a key member of our Client Services department, you will play a critical role in delivering exceptional customer experiences that drive business growth and profitability.

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About the Role

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We are looking for an experienced professional with a strong track record of providing top-notch customer service and support. Your primary responsibility will be to manage all life-cycle responsibilities over DLL's various portfolios, ensuring that our customers receive timely and responsive service.

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Key Responsibilities

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  • Ensure that client needs and service expectations are met in a timely and accurate manner.">
  • Process requests and tasks on the service desk and resolve issues efficiently.">
  • Maintain data integrity regarding DLL's security registrations (PPSR) and ensure compliance with company policies.">
  • Manage customer data on InfoLease systems and maintain accurate records.">
  • Undertake inbound calls, respond to queries, and provide potential solutions.">
  • Manage original contractual documents archives and maintain confidentiality.">
  • Identify and resolve problems before they impact DLL, lessor partners, and/or customers.">
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What We Offer

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As a valued member of our team, you can expect:

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  • A competitive salary ranging from $60,000 to $80,000 per annum, depending on experience.">
  • The opportunity to work with a multinational company with a unique culture of collaboration, innovation, and honesty.">
  • A comprehensive benefits package, including health and wellness programs, flexible working hours, and career development opportunities.">
  • The chance to make a real difference in the lives of our customers and contribute to our mission of Partnering for a Better World.">
  • A dynamic and supportive work environment with a diverse team of professionals.">
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Your Profile

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To succeed in this role, you will need:

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  • A minimum of 2-3 years of relevant work experience in customer service or a related field.">
  • An understanding of documentation, lease products, credit risks, and compliance policies.">
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.">
  • Strong problem-solving and analytical skills, with the ability to think critically and creatively.">
  • Intermediate to advanced skills on Microsoft Suite and collaboration tools.">
  • The ability to work independently and as part of a team, with a focus on delivering results and exceeding expectations.">
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How to Apply

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If you are a motivated and dedicated professional looking for a new challenge, please submit your application online via our career website. We look forward to hearing from you

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