Customer Experience Professional

1 month ago

Sydney, New South Wales, Australia inchcape Full time
About the Role

We are seeking a highly skilled Customer Experience Professional to join our team at Inchcape, a leading global company in the automotive retail industry.

Job Description

The primary responsibility of this role is to deliver exceptional customer experiences by coordinating and managing the sales process, ensuring that customers receive personalized solutions that meet their unique needs. As an instore Customer Experience Specialist, you will be responsible for:

  • Gain comprehensive product knowledge and effectively communicate benefits to customers during demonstrations.
  • Act as the primary contact for customer inquiries, providing information on vehicles, aftermarket products, and financial services.
  • Manage appointments, test drives, and ensure a smooth delivery/handover experience for customers.
  • Handle customer trade-ins, prepare sales contracts, valuations, and accurately process documentation.
  • Capture and maintain accurate customer information in Salesforce and DMS while following up post-delivery to ensure satisfaction and adhere to safety procedures.
Requirements

To be successful in this role, you will need:

  • A minimum of 3 years of experience in a customer-facing role within direct sales.
  • Proven ability to manage the sales process, documentation, and close sales independently.
  • Strong communication skills and proficiency in meeting KPI metrics.
  • Expertise in MS Office, digital platforms, multitasking, and organisation; valid driver's license.
  • Prior automotive industry experience, Salesforce familiarity, and commitment to delivering high-quality customer experiences with professionalism and integrity.
What We Offer

Inchcape offers a competitive salary of $$65,000 - $75,000 per annum, depending on experience. You will also have access to a range of benefits including thorough training, career development opportunities, a supportive team environment, additional days off, and employee benefits program.

About Us

Inchcape is a global company that employs over 1,400 team members across Australia and New Zealand. Our purpose is to bring mobility to the world's communities - for today, for tomorrow and for the better. Explore more about Inchcape at www.inchcape.com.au.

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