
Key Relationship Professional
1 week ago
As a key relationship professional, you will be the face of our service delivery, empowering customers to achieve their financial goals. Your role requires empathy and strong communication skills to understand customer needs and provide tailored solutions.
Key Responsibilities:
1. Build trust with customers through in-depth conversations to identify their financial aspirations and provide recommendations that suit their needs.
2. Support customers with digital literacy and online banking requirements as we continue to innovate our services.
3. Deliver exceptional customer experiences by processing transactions, handling cash, investigating queries, and assisting with paperwork while maintaining risk considerations.
What You'll Bring:
To succeed in this role, you'll need:
1. Experience in customer-facing environments and the ability to achieve targets.
2. Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
3. Confidence to communicate with new and existing customers face-to-face and over the phone.
4. Eagerness to understand and communicate what makes our organization unique.
5. Drive for collaboration - teamwork is crucial for us to work together and achieve our goals.
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