Service Coordinator

11 hours ago

Darwin, Northern Territory, Australia Hostplus Pty Full time
{"title": "Service and Insurance Coordinator", "content": "About the Role

We are seeking a highly skilled Service and Insurance Coordinator to join our team at Hostplus Pty. As a key member of our Claims Team, you will be responsible for efficiently managing claims, ensuring positive relationships with members, and participating in team meetings and training.

This role combines technical expertise, customer service excellence, and a commitment to regulatory compliance, making it a key driver of success for both the Claims Team and ServicePlus team.

You will report to both the ServicePlus & Claims Manager, actively contributing to both functions.

About You

The ideal candidate will possess the following skills:

  1. Proven experience in customer service or call centre, preferably in financial services.
  2. Ability to understand and explain complex concepts in simple terms.
  3. Experience working in a fast-paced environment with effective prioritization.
  4. Demonstrated ability to build rapport with internal and external customers.
  5. Knowledge of superannuation, insurance, or advice models is advantageous.
  6. Friendly, caring, can-do approach to work is a must.

We welcome applicants from hospitality, retail, contact/call centres, and other customer-facing industries. It is essential that you have previously worked in an environment with competing priorities.

Why Work for Us

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry-leading benefits we offer include:

  1. 15% superannuation.
  2. Access to subsidised financial advice.
  3. Salary packaging.
  4. Flexible work arrangements.
  5. Excellent EBA-based conditions including generous flex leave, paid parental leave, long service leave at 5 years, additional leave over Christmas shutdown.

We are passionate about creating an inclusive workplace that promotes and values diversity. We believe diversity of thought, background, and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.

We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, neurodiverse individuals, women, and people with a cultural or linguistically diverse background.

We have an important duty to our members; all appointments are made subject to a satisfactory National Police, Bankruptcy, and Insolvency Check.

We Care: We care about our work, our clients, and colleagues.

Better Together: We've got each other's backs, and we never walk alone.

Go For it: We are optimistic, and we focus on solutions, not problems.

Keep it real: We are honest, genuine, straightforward, and transparent.

Be Proud: We are proud of who we are and the work we do every single day.

"}

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