Customer Support Coordinator

3 weeks ago


Rockhampton, Queensland, Australia Hastings Deering (Australia) Ltd Full time

As a leading Caterpillar dealership, Hastings Deering (Australia) Ltd is seeking an experienced Service Administrator to join our team in Rockhampton. This permanent position involves providing exceptional administrative support and service to our customers.

About the Role

The successful candidate will be responsible for:

  • Providing high-level administrative support and service that exceeds customer expectations
  • Collaborating with internal stakeholders to ensure all key parties are informed and supported
  • Ensuring accurate invoicing by carefully managing parts, labour, and miscellaneous costs
  • Encoding and attaching relevant documentation as required
  • Reviewing data to calculate labour hours
  • Processing outside purchase orders as needed

This role offers a unique opportunity to work with a dynamic team and contribute to the success of our organisation. If you have a strong attention to detail and excellent communication skills, we encourage you to apply.

Why Choose Us?

Hastings Deering values its people and provides a supportive and inclusive work environment. We offer a range of benefits, including:

  • A competitive salary package with annual reviews
  • Opportunities for training and career development specific to your role
  • A diverse and inclusive team spread across Australia and internationally
  • Access to growth opportunities through our global Sime Darby network
  • Dedicated programs to support your physical, mental, and financial health
  • Employee discounts and rewards
  • Paid parental leave options
About You

To succeed in this role, you will need:

  • Proven experience in service administration and support
  • Strong knowledge of database programs and MS Office
  • Excellent interpersonal and communication skills
  • Ability to work autonomously and manage your own workflows

We look forward to receiving your application.



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