Customer Service Coordinator
1 week ago
Company Overview:
Rentokil Pest Control South Africa is a prominent player in the pest management industry, recognized for its commitment to quality service and customer satisfaction. We pride ourselves on our extensive network and a dedicated workforce that ensures excellence in all we do.
Position Overview:
We are seeking a Customer Support Co-ordinator to enhance our customer service operations. This role is essential in fostering strong customer relationships and ensuring a seamless service experience.
Key Responsibilities:
- Manage and process purchase orders efficiently.
- Engage with customers on a daily basis to address inquiries and provide support.
- Proactively resolve client issues and ensure customer satisfaction.
- Collaborate with the Customer Services, Sales, and Operations teams to meet organizational goals.
- Conduct outbound calls to existing clients to promote our services.
- Coordinate and schedule jobs using internal software systems.
- Process and approve customer invoices through our internal systems.
- Build and maintain strong relationships with clients and suppliers.
Qualifications:
- Experience in a customer service, administrative, or support role.
- Strong attention to detail and excellent organizational abilities.
- Exceptional customer service skills.
- Intermediate proficiency in computer applications.
- Ability to handle complaints and resolve conflicts effectively.
- Capability to work under pressure, manage multiple tasks, and operate independently.
- Outstanding verbal and written communication skills.
- A collaborative mindset and a passion for teamwork.
- Familiarity with Ariba software is a plus.
Additional Information:
The selected candidate will be required to undergo a pre-employment medical assessment, drug and alcohol screening, and background checks.
If you are a dedicated professional with a passion for customer service, we encourage you to consider this opportunity to contribute to a supportive and dynamic work environment.
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