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Customer Service Coordinator

2 months ago


Perth, Western Australia Rentokil Pest Control South Africa Full time

About Rentokil Pest Control South Africa:
Rentokil Pest Control is a prominent player in the pest management industry, dedicated to providing exceptional service and solutions to our clients. We pride ourselves on our commitment to employee development and a collaborative work environment.

Position Overview:
We are seeking a Customer Support Co-ordinator to enhance our customer service operations. This role is crucial in fostering strong customer relationships and ensuring high levels of satisfaction.

Key Responsibilities:

  1. Manage and process purchase orders efficiently.
  2. Engage with customers daily to address inquiries and provide support.
  3. Handle client issues proactively and ensure timely resolutions.
  4. Collaborate with the Customer Services, Sales, and Operations teams to meet objectives.
  5. Conduct outreach to existing clients to inform them about our offerings.
  6. Coordinate and schedule jobs using our internal management system.
  7. Review and approve customer invoices through our software.
  8. Develop and maintain positive relationships with clients and suppliers.

Qualifications:

  1. Experience in customer service, administration, or a related field.
  2. Strong attention to detail and organizational abilities.
  3. Exceptional customer service skills.
  4. Proficient in computer applications.
  5. Skills in handling complaints and resolving conflicts.
  6. Able to manage multiple tasks and work independently.
  7. Excellent verbal and written communication skills.
  8. Enjoy working collaboratively in a team setting.
  9. Familiarity with Ariba is a plus.

Additional Information:
The selected candidate will be required to undergo a pre-employment medical examination and background checks.

If you are a dedicated professional with a passion for customer service, we encourage you to consider this opportunity with Rentokil Pest Control South Africa.