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Customer Service Coordinator
2 months ago
About Rentokil Pest Control South Africa:
Rentokil Pest Control is a prominent player in the pest management industry, dedicated to providing exceptional service and solutions to our clients. We pride ourselves on our commitment to employee development and a collaborative work environment.
Position Overview:
We are seeking a Customer Support Co-ordinator to enhance our customer service operations. This role is crucial in fostering strong customer relationships and ensuring high levels of satisfaction.
Key Responsibilities:
- Manage and process purchase orders efficiently.
- Engage with customers daily to address inquiries and provide support.
- Handle client issues proactively and ensure timely resolutions.
- Collaborate with the Customer Services, Sales, and Operations teams to meet objectives.
- Conduct outreach to existing clients to inform them about our offerings.
- Coordinate and schedule jobs using our internal management system.
- Review and approve customer invoices through our software.
- Develop and maintain positive relationships with clients and suppliers.
Qualifications:
- Experience in customer service, administration, or a related field.
- Strong attention to detail and organizational abilities.
- Exceptional customer service skills.
- Proficient in computer applications.
- Skills in handling complaints and resolving conflicts.
- Able to manage multiple tasks and work independently.
- Excellent verbal and written communication skills.
- Enjoy working collaboratively in a team setting.
- Familiarity with Ariba is a plus.
Additional Information:
The selected candidate will be required to undergo a pre-employment medical examination and background checks.
If you are a dedicated professional with a passion for customer service, we encourage you to consider this opportunity with Rentokil Pest Control South Africa.