Customer Service Coordinator
1 day ago
We are seeking a highly skilled and experienced Customer Service Coordinator to join our Residential Care Admission team at Amana Living. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and their families, ensuring a smooth and efficient admission process.
Key Responsibilities- Respond to all incoming enquiries regarding Amana Living services, providing professional, timely, and effective support to clients and their families.
- Document significant information and details from client interactions in our Customer Relationship Management system, ensuring accurate and timely recording.
- Establish and maintain active relationships with current and prospective clients to generate new business opportunities for Amana Living services.
- Follow up with clients to ensure admissions are maximized and contracts are completed in a timely and accurate manner.
The successful candidate will have proven exceptional customer service experience, with a strong ability to understand and communicate financial information and concepts effectively. You will be able to manage emotional or distressed customers in a supportive manner and possess effective time management and problem-solving skills.
We are looking for someone who is sensitive to issues of confidentiality, gender, cultural diversity, disability, and age in dealing with a wide variety of client groups. You will have a strong written and verbal communication skillset, including the ability to empathize and understand our clients' needs.
What We OfferAmana Living offers a competitive salary, salary packaging benefits up to $18,550, and a range of other benefits, including school holidays childcare assistance, continued superannuation contribution for employees on parental leave, and ongoing training and development opportunities.
We value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community.
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