Technical Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeNetwork Full time $80,000 - $105,000

Key Responsibilities include analyzing incidents to identify restoration actions, performing incident investigation diagnosis and resolution, monitoring status and progress towards resolution of assigned incidents, assisting with service request fulfillment, detecting and recording possible problems, keeping affected business partners informed about progress, escalating processes as necessary per established escalation policies, providing hardware and software support for personal computers, mobile devices, and associated peripherals, providing basic support for telephony and UC systems, supporting conference room audio-visual equipment, maintaining accurate hardware and software inventory and configuration information, creating knowledge articles for publication to technical and non-technical personnel, and providing basic training to end users on an ad-hoc basis.

Key Requirements:
  • A high school diploma or equivalent is required.
  • ITILv3 Foundation Certification is preferred.
Essential Skills and Qualifications:
  • Two years of experience supporting IT systems customers in a technical environment.
  • Excellent technical knowledge of computer hardware, software, and networking issues.
  • Excellent oral and written communication skills and ability to positively interact with others.
  • Solid understanding of networking fundamentals including TCP/IP.

As a successful system administrator, you will possess excellent problem-solving skills, be self-motivated, detail-oriented, and organized. You will have a solid understanding of networking fundamentals and be able to provide technical support and guidance to both technical and non-technical personnel.

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