
Customer Engagement Strategist
6 days ago
We are seeking a Senior Customer Engagement Strategy & Value Analyst to drive meaningful improvements in customer engagement.
- Championing the customer perspective across origination, servicing, and AI-driven teams
- Translating customer and programme insights into clear requirements and measurable business outcomes
- Tracking programme KPIs and customer-related value drivers
- Acting as a key connector between executives, delivery teams, and vendors to align customer and business goals
The ideal candidate will have strong experience in customer insights, transformation, strategy, or business leadership, and a strong track record of linking customer engagement improvements to tangible value.
The successful candidate will also possess advanced analytical skills and proficiency in reporting tools, excellent communication, facilitation, and leadership skills, and a proven ability to influence senior stakeholders and lead large-scale change.
We offer a dynamic and inclusive work environment, opportunities for learning and career development, flexible working options, and more benefits.
This role blends customer engagement insights, value realization, and strategic influence to deliver impactful improvements to customer experience. The successful analyst will provide actionable recommendations to drive business growth and improve customer satisfaction.
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