Lead Customer Experience Strategist

2 weeks ago

Brisbane, Queensland, Australia beBeeExperience Full time $71,150 - $78,951
Customer Experience Strategist

This role plays a pivotal part in cultivating a customer-centric culture, ensuring alignment with global initiatives and driving continuous improvement in customer experience delivery.

Main Responsibilities:
  • Lead the CX strategy for Health, guaranteeing alignment with the global Voice of Customer program.
  • Implement actions to achieve VoC targets, ensuring global alignment and promoting a customer-centric culture.
  • Develop and support the CX strategy and program, aligning it with global Voice of Customer initiatives.
  • Collaborate with the global CX team on surveys, analysis, insights reporting, and KPI integration.

To excel in this role, you will require strong communication skills, a proactive approach to identifying and implementing improvements, and ability to meet deadlines and goals, both internal and external.

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