Data-Driven Customer Engagement Expert

1 week ago


Brisbane, Queensland, Australia beBeeCustomer Full time $100,000 - $130,000

Job Summary

We are seeking a CRM Strategist to join our team and help us build a customer-centric retail ecosystem.

  • Collaborate with the team to develop and execute an annual strategy for CRM that aligns with business growth and objectives.
  • Assess current CRM capabilities and market opportunities, identifying gaps and areas for improvement.
  • Drive awareness and implementation of CRM best practices across all brands, ensuring alignment with overarching business objectives.
  • Lead the research process, gathering insights into customer behaviors and preferences to inform brand strategies.
  • Scope, plan, and execute strategic initiatives, balancing long-term vision with short-term tactical needs.
  • Proven track record of working with teams to drive best practices, upskill others, and create solutions that meet customer needs.

Requirements

  • 3-5 years of experience in retail environments, with a strong emphasis on digital marketing, CRM, or loyalty program management.
  • Demonstrated success in developing and executing CRM strategies that enhance the customer journey and drive measurable results.
  • Strong analytical skills to interpret customer data, market trends, and performance metrics.
  • Commercial mindset, assessing opportunities and understanding the broader impact of CRM strategies on customer engagement and revenue.

About Us

We are committed to creating an inclusive workplace promoting diversity and inclusion. We believe in diversity across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability.



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