Hotel Operational Leader

2 days ago

Brisbane, Queensland, Australia beBeeHospitality Full time

Unlock Your Potential in Hospitality

We are a dynamic and growing hospitality group with a strong reputation for excellence in guest service and team development. Our portfolio includes Marriott, Hilton, and IHG Brands, with multiple properties and new locations on the horizon. As we continue to expand, so do the opportunities for our team members.

If you have a passion for hospitality and a drive to succeed, you'll find a home with us. We believe in promoting from within, recognizing potential, and investing in our people. Here, you're not just filling a role—you're building a career with a company that values your contributions and is committed to your success.

Job Summary :

The Operations Manager plays a key role in overseeing the day-to-day operations of the hotel, ensuring smooth and efficient functioning of all departments. This includes managing guest services, housekeeping, front desk, food & beverage, and maintenance to ensure guest satisfaction, operational efficiency, and adherence to hotel standards.

Key Responsibilities :

  1. Manage the daily operations of the hotel, ensuring that all departments are functioning efficiently and effectively.
  2. Monitor and evaluate hotel operations to ensure the highest level of guest service and operational performance.
  3. Oversee guest services, housekeeping, maintenance, front desk, and food & beverage departments to ensure operational excellence.
  4. Identify opportunities to improve service delivery, streamline processes, and enhance guest satisfaction.
  5. Supervise and mentor department heads and hotel staff to ensure the smooth operation of each department.
  6. Conduct regular staff meetings, provide training and development opportunities, and address any performance or staffing issues.
  7. Manage staffing levels and schedules to meet the needs of the hotel while controlling labor costs.
  8. Ensure that employees are well-trained in hotel policies, procedures, and guest service standards.
  9. Respond to guest complaints, issues, or special requests and ensure resolution in a timely and professional manner.
  10. Assist the General Manager with budgeting, forecasting, and financial planning for hotel operations.
  11. Monitor and control operating expenses, ensuring departments stay within budget.
  12. Analyze financial reports and operational metrics to identify trends, cost-saving opportunities, and areas for improvement.

Requirements :

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
  • Minimum of 3-5 years of experience in hotel operations, with at least 2 years in a management or supervisory role.
  • Strong background in multiple hotel departments such as front desk, housekeeping, food and beverage, and maintenance.
  • Experience in budgeting, financial analysis, and operational planning.
  • Excellent leadership and team management skills.
  • In-depth knowledge of hotel operations, including front desk, housekeeping, food and beverage, and maintenance functions.
  • Ability to manage multiple tasks and prioritize effectively.
  • Strong communication and interpersonal skills, with the ability to work well with hotel staff, guests, and management.
  • Proficiency with hotel management software and Microsoft Office Suite.

What We Offer :

  • Opportunities for advancement and professional growth.
  • A supportive and collaborative work environment.
  • Competitive salary and benefits package.
  • Continuing education and training opportunities.
  • Professional development and mentorship.

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