Hearing Care Coordinator
6 days ago
About Audika
Audika is a leading provider of hearing healthcare solutions, part of a global group that offers innovative products and services to improve the quality of life for people with hearing loss.
We have a strong presence in Australia, with over 350 clinics providing hearing services to our valued clients. Our mission is to put hearing care on the healthcare agenda and make a positive impact on the lives of those we serve.
The Role
We are seeking a highly motivated and customer-focused individual to join our team as a Hearing Care Coordinator. This is a pivotal role in each clinic, contributing to clinic performance and enhancing our customers' experience.
Key Responsibilities
- Book and confirm appointments for clients using our online scheduling tool
- Work with clients to determine their entitlement to government funding assistance and health fund rebates
- Follow up with existing clients to encourage renewal of the maintenance program
- Perform hearing screening checks (full training provided)
- Provide administrative support for day-to-day clinic operations
Requirements
- Previous customer service experience in a retail, hearing care services, pharmacy, or allied health environment
- Experience working with an older demographic, preferred
- Strong interpersonal communication skills and empathy for clients to support their hearing journey
- Higher School Certificate (HSC) or TAFE Qualification
- Computer literacy skills
- Valid visa to work in Australia
What We Offer
- Permanent part-time position
- Supportive hearing care team
- Professional development through clear career path and training
- MyRewards program – discounts to over 300 retailers and services
- Online Wellbeing center – activities, workouts, meditations, and more
- Employee Assistance Program
- Birthday and Christmas gifts
Audika's Values
We are a diverse and inclusive culture that acknowledges and respects our employees. We believe that it all starts from our employees, who make this happen. Our values shape a supportive and encouraging culture where everyone can thrive and succeed.
We create trust We are Team-players We create innovative solutions We apply a can-do attitude in everything we do.
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