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Hearing Care Coordinator
2 months ago
About Audika
Audika is a leading provider of hearing healthcare solutions, part of a global group that offers innovative products and services to improve the quality of life for people with hearing loss.
We have a strong presence in Australia, with over 350 clinics providing hearing services to our valued clients. Our mission is to put hearing care on the healthcare agenda and make a positive impact on the lives of those we serve.
The Role
We are seeking a highly motivated and customer-focused individual to join our team as a Hearing Care Coordinator. This is a pivotal role in each clinic, contributing to clinic performance and enhancing our customers' experience.
Key Responsibilities
- Book and confirm appointments for clients using our online scheduling tool
- Work with clients to determine their entitlement to government funding assistance and health fund rebates
- Follow up with existing clients to encourage renewal of the maintenance program
- Perform hearing screening checks (full training is provided)
- Provide administrative support for day-to-day clinic operations
Requirements
- Previous customer service experience in a retail, hearing care services, pharmacy, or allied health environment
- Experience working with an older demographic, preferred
- Strong interpersonal communication skills and empathy for clients to support their hearing journey
- Higher School Certificate (HSC) or TAFE Qualification
- Computer literacy skills
- Valid visa to work in Australia
What We Offer
- Permanent part-time position with a competitive salary and benefits package
- Supportive hearing care team and opportunities for professional development
- MyRewards program – a program that offers discounts to over 300 retailers and services across Australia
- Online Wellbeing center – a platform offering activities, workouts, meditations, nutritional and financial advice
- Employee Assistance Program
- Birthday and Christmas gifts
Audika's Values
We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products. We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.
We create trust We are Team-players We create innovative solutions We apply a can-do attitude in everything we do.
