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Hearing Care Coordinator
2 months ago
We are seeking a highly skilled and compassionate individual to join our team as a Hearing Care Coordinator at Audika Gregory Hills Clinic.
In this pivotal role, you will play a crucial part in enhancing our customers' experience and contributing to clinic performance.
Key Responsibilities- Book and confirm appointments for clients using our online schedule tool
- Work with clients to determine their entitlement to government funding assistance and health fund rebates
- Follow up with existing clients to encourage renewal of the maintenance program
- Perform hearing screening checks (full training is provided)
- Provide administrative support for day-to-day clinic operations
- Previous customer service experience in a retail, hearing care services, pharmacy, or allied health environment
- Experience working with an older demographic is preferred
- Strong interpersonal communication skills and empathy for clients to support their hearing journey
- Higher School Certificate (HSC) or TAFE Qualification
- Computer literacy skills
- A valid visa to work in Australia
- Permanent part-time position
- Supportive hearing care team
- Professional development through clear career path and professional training
- MyRewards program – a program that offers discounts to over 300 retailers and services across Australia
- Online Wellbeing center – a platform offering activities, workouts, meditations, nutritional and financial advice
- Employee Assistance Program
- Birthday and Christmas gifts
Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss.
We strive to put hearing care on the healthcare agenda and improve the quality of life of people living with hearing loss.
We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.
We believe that it all starts from our employees, who make this happen.