Cloud Support Specialist
15 hours ago
Company Overview
Salt Recruitment is a leading provider of Cloud Management solutions for IT solution providers. Our innovative SaaS products and platform empower IT partners to seamlessly migrate, backup, and manage their customers in the cloud.
We're currently looking for a skilled Cloud Support Specialist to join our team in Sydney and contribute to helping our clients build thriving cloud businesses.
Job Description
As a Cloud Support Specialist, your primary responsibilities will include:
- Providing technical support and email support to Partners via phone and email.
- Diagnosing and resolving technical issues through remote troubleshooting.
- Guiding Partners through problem-solving processes and best practices.
- Providing accurate information about our cloud products and services.
- Escalating unresolved issues to the appropriate support level.
- Recording events, problems, and resolutions accurately.
- Following up with Partners and updating their status and information.
- Passing on valuable feedback and suggestions from Partners to our internal teams.
Your success in this role will be measured by your ability to provide exceptional customer service, troubleshoot complex technical issues, and work collaboratively with our team to drive business results.
Required Skills and Qualifications
To succeed in this role, you'll need:
- A minimum of 3 years' experience as a help desk technician or in a similar customer support role.
- Tech-savvy with a strong understanding of computer systems, cloud technology, and tech products.
- Experience with Microsoft CRM Dynamics.
- Excellent communication skills, both verbal and written.
- A customer-oriented and positive team player mentality.
You'll be an excellent fit for this role if you have a proven track record of delivering exceptional customer service, troubleshooting complex technical issues, and working collaboratively with cross-functional teams.
Benefits
This contract opportunity offers a competitive hourly rate of $45.00, with a potential conversion to full-time employment after the initial 3 months.
The ideal candidate will be based in Sydney, Australia, and will be required to work remotely with our global teams.
Others
We're proud to be recognized as one of the top recruitment companies in Australia, and we're committed to creating futures for our clients, candidates, and communities.
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