Cloud Support Specialist

3 days ago


Sydney, New South Wales, Australia Salt Recruitment Full time

Cloud Support Specialist Opportunity

We are seeking a highly skilled Technical Help Desk Professional to join our team in Sydney for an ASAP start over a 3 months contract opportunity, with potential to convert into a full-time permanent member of the team.

About Our Client:

Our client is a leading provider of cloud management solutions for IT solution providers. Their innovative SaaS products and platform empower IT partners to seamlessly migrate, backup, and manage their customers in the cloud.

Job Details:

Estimated salary: $40 - $45 per hour.

Responsibilities:
  • Provide technical support and email support to Partners through live calls and prompt triage.
  • Diagnose and resolve technical issues efficiently using remote troubleshooting.
  • Guide Partners through problem-solving processes and best practices.
  • Offer accurate information about our cloud products and services.
  • Evaluate and escalate unresolved issues to the appropriate support level.
  • Record events, problems, and resolutions accurately.
  • Follow up with Partners and update their status and information.
  • Share valuable feedback and suggestions from Partners to internal teams.
Requirements and Skills:
  • A minimum of 3 years' experience as a help desk technician or in a similar customer support role.
  • Familiarity with computer systems, cloud technology, and tech products.
  • Experience with Microsoft CRM Dynamics.
  • Able to diagnose and resolve technical issues promptly.
  • Excellent communication skills, both verbal and written.
  • A customer-oriented and positive team player mentality.


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