Cloud Infrastructure Support Specialist

16 hours ago


Sydney, New South Wales, Australia Amazon Full time

About Amazon

At Amazon, we're committed to innovation and excellence. Our cloud infrastructure services are designed to provide businesses with the tools they need to succeed.

Job Description

We're seeking a talented Cloud Infrastructure Support Specialist to join our team in AWS Incident Response. As a key member of our team, you'll play a critical role in ensuring the highest standards for safety and security while providing seamless support to our customers.

Responsibilities

  • Drive the resolution of large-scale customer-impacting issues as part of a team rotation, including some weekends and holidays.
  • Identify and troubleshoot recurring platform issues and own projects to drive improvements.
  • Participate in Agile sprints to evolve business processes and technologies.
  • Create and review documentation; design new standard operating procedures.
  • Mentor peers in your areas of technical and operational strength.

Requirements

  • 2+ years of software development or 2+ years of technical support experience.
  • Experience scripting in modern programming languages.
  • Experience troubleshooting and debugging technical systems.

Preferred Qualifications

  • Knowledge of web services, distributed systems, and web application development.
  • Experience troubleshooting & maintaining hardware & software RAID.
  • Experience with REST web services, XML, JSON.

Benefits

As a Cloud Infrastructure Support Specialist at Amazon, you'll enjoy:

  • A competitive salary: $120,000 - $160,000 per year.
  • An inclusive culture that values diversity and creativity.
  • Opportunities for growth and professional development.
  • A dynamic work environment with a strong sense of community.

Salary Range: $120,000 - $160,000 per year.



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