Cloud Support Specialist

2 days ago


Sydney, New South Wales, Australia Acronis Full time
Job Title: Cloud Support Specialist

We are seeking a Cloud Support Specialist to join our team at Acronis. As a Cloud Support Specialist, you will be responsible for resolving technical incidents and providing technical expertise to customers. You will work closely with our engineering departments to craft solutions and communicate with customers to their satisfaction.

Main Responsibilities:

  • Troubleshoot software and hardware for complex scenarios
  • Perform technical analysis of customer issues and define a plan for fixing them
  • Stay up-to-date with the latest changes and technological advancements in the industry
  • Direct involvement with product and engineering teams
  • Provide technical advice to junior staff members and review technical results
  • Create Knowledge Base articles and best practice guides

Requirements:

  • Fluent English
  • Ability to describe technical issues in detail
  • 4 or more years of work experience in an applicable industry
  • Great communication skills and customer focus
  • Responsibility and incident management
  • Network and Windows Server or Linux professional
  • Passion for troubleshooting



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