Financial Services Representative

1 week ago

Penrith Municipality, Australia Commonwealth Bank of Australia Full time
About Commonwealth Bank

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to millions of customers.

We've been serving our local communities for over 100 years, with market-leading products, services and technology that make a real impact on people's lives.

About the Role

This is an exciting opportunity to join our RBS team as a Financial Services Representative in our Springwood Branch.

You will be working closely with customers to understand their financial needs, including Home Loans and Business Banking, and provide them with expert advice and guidance.

The role involves supporting customers with enquiries, maintaining accounts, and processing applications for credit products.

You will also have the opportunity to work with our in-branch technology and digital banking options to provide customers with holistic solutions.

Key Responsibilities
  • Have in-depth conversations with every customer about how we can support their overall banking needs
  • Support customers with enquiries, maintenance on accounts and process applications for credit products
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes
  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
  • Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture
Requirements
  • Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
  • Excellent communication skills & the ability to articulate financial terms in a clear way
  • The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
  • Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
About You

We're looking for someone who is passionate about delivering exceptional customer service and has a strong understanding of financial services.

You will be able to communicate complex financial concepts in a clear and concise manner and have a proven track record of problem-solving and finding creative solutions.

If you're a motivated and enthusiastic individual who is committed to delivering excellent results, then this could be the ideal role for you.

What We Offer

As a Financial Services Representative with CommBank, you will have the opportunity to work with a leading financial institution and develop your skills and knowledge in a fast-paced and dynamic environment.

You will be part of a supportive team that values diversity and inclusion and is committed to helping our customers achieve their financial goals.

We offer a competitive salary package, including a base salary of $60,000 - $80,000 per annum, plus superannuation and other benefits.

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