Customer Service Expert
7 days ago
The Customer Care Consultant will be part of the business insurance team at Guild Group, working in a customer-focused environment to provide commercial allied health customers with business insurance solutions.
Key Responsibilities- Listen to customer queries and concerns, resolving issues with empathy and professionalism.
- Guide customers through our products and services with extensive knowledge, ensuring a seamless experience.
- Collaborate with cross-functional teams to ensure customer satisfaction and problem resolution within company guidelines.
You are a seasoned customer service expert with a strong client-first focus. You will have some similar experience within the Insurance industry in a call/contact centre, claims or broker role with experience in business/commercial insurance or professional indemnity insurance.
You have excellent written and oral communication skills and can build effective relationships with customers, colleagues, and other key stakeholders. You must be proficient in using the Microsoft suite of programs and have experience using call centre software and/or insurance systems.
About the TeamThe Customer Care team is a large diverse team of approximately 20, split into three teams: personal lines, professional indemnity, and business insurance. They connect fortnightly as a team to provide team updates and share knowledge openly. Overall, they are friendly and approachable team that like to connect in person each week in the office and have a very positive outlook on their work.
There are many examples of career progression amongst the team, with many moving onto more complex queries, moving into other teams like claims or step into leadership roles.
What We Offer- Hybrid working
- Paid parental leave for eligible staff
- An extra day of paid leave in addition to your annual leave entitlements
- Enhanced long-service leave
- Staff discounts with leading retailers
- An innovative Employee Assistance Programme
- Wellbeing initiatives
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