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Customer Banking Specialist
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Banking Specialist in our Ararat Branch. As a key member of our Retail Banking Services team, you will play a critical role in delivering exceptional customer experiences and providing holistic solutions to our customers.
Key Responsibilities- Customer Engagement: Build in-depth relationships with customers to understand their financial needs and provide tailored solutions to meet their goals.
- Financial Advice: Offer expert advice on home loans, business banking, and financial planning to help customers make informed decisions.
- Account Management: Support customers with account maintenance, credit product applications, and financial health checks to ensure their financial well-being.
- Problem-Solving: Utilize your analytical skills to identify and resolve customer issues, while championing our risk-adverse culture.
- Customer Service Experience: Proven track record of delivering exceptional customer service in a financial services, retail, or hospitality environment.
- Communication Skills: Excellent communication skills to articulate complex financial concepts in a clear and concise manner.
- Problem-Solving Skills: Ability to ask the right questions, find solutions, and act with integrity to meet customer needs.
- Commercial Awareness: Understanding of the commercial banking environment and ability to provide holistic solutions to customers.
- Career Ambition: Genuine interest in building a career with CommBank and making a positive impact on customers' financial lives.
At CommBank, we're committed to making a real difference for our customers and the communities we serve. As a member of our team, you'll have the opportunity to work with a diverse range of customers, develop your skills and expertise, and contribute to our mission of delivering exceptional customer experiences.
