IT Service Management Expert

5 days ago

Melbourne, Victoria, Australia BiTA Service Management Full time

About BiTA Service Management

We are a company that specializes in IT-driven business development, helping our clients to improve their operational efficiency and deliver better customer value. Our team is passionate about simplifying change and making a positive impact on our clients' businesses.

Job Description

We are seeking an experienced IT Service Management expert to join our team. As a key member of our team, you will be responsible for driving change management initiatives and improving operational efficiency in our clients' organizations.

Key Responsibilities

  • Develop and implement IT Service Management strategies and processes to improve operational efficiency and customer satisfaction
  • Lead change management initiatives to drive cultural and behavioral changes in our clients' organizations
  • Collaborate with our clients' teams to identify areas for improvement and develop solutions to address these areas
  • Provide training and coaching to our clients' teams on IT Service Management best practices and processes

Requirements

  • Proven experience in IT Service Management, with a focus on operational excellence and change management
  • Strong knowledge of ITIL and other established frameworks such as DevOps, pm3, and ISO/IEC
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and stakeholders
  • Ability to work independently and as part of a team, with a strong focus on delivering results

What We Offer

  • A dynamic and supportive work environment, with opportunities for professional growth and development
  • A competitive salary and benefits package
  • The opportunity to work with a talented team of professionals who are passionate about making a positive impact on our clients' businesses

How to Apply

If you are a motivated and experienced IT Service Management professional who is passionate about operational excellence and change management, we encourage you to apply for this exciting opportunity. Please submit your CV and a cover letter explaining why you are the ideal candidate for this role.

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