Director, Operational Risk Management
3 days ago
About the Role
We are seeking a highly skilled Director to lead our Operational Risk Management team in the ICS ANZ Market Control Management Operational Risk (OR) Governance function. As a key member of our team, you will be responsible for ensuring control management is embedded in our day-to-day operations and providing strategic risk advisory services to our business units.
Key Responsibilities
- Provide strategic and operational risk advice to ensure effective identification, quantification, communication, and management of aggregate risks to the business.
- Compile best practices and learnings from historical product launches and change management initiatives, and leverage to support risk identification throughout the change management process lifecycle.
- Develop and maintain robust relationships with business units, functional areas, and geographies to facilitate cross-functional collaboration and progress towards maturity and enhancement of the control environment and risk governance.
- Execute reporting and governance of controls, policies, issues management, and measurements/OR metrics to provide senior management insights into controls effectiveness and inform governance work.
- Assess the needs of business unit leaders to ensure sufficient understanding of Operational Risk Management and controls, and provide training and support as needed.
- Coordinate with product development and service delivery teams to embed operational risk considerations into the product lifecycle and service operations.
- Facilitate risk awareness and education within product and service teams to enhance their ability to manage risks effectively.
Requirements
- Proven experience in operational risk management, with a strong understanding of critical operational risk management lifecycle activities.
- Excellent project management, communication, and interpersonal skills, with the ability to interact and obtain buy-in from senior business unit/technical counterparts.
- Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.
- Experience within the financial services industry.
- Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and evaluate risk scenarios effectively.
- Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds.
Preferred Qualifications
- Bachelor's Degree in Finance, Business, Risk Management, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
- Experience in at least one of the following:
- Assessing the needs of business unit leaders to ensure sufficient understanding of Operational Risk Management and controls.
- Compiling and sharing best practices and learnings from historical product launches and change management initiatives.
- Coordinating with product development and service delivery teams to embed operational risk considerations into the product lifecycle and service operations.
- Facilitating operational risk awareness and education within product and service teams to enhance their ability to manage risks effectively.
About American Express
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes competitive base salaries, bonus incentives, support for financial well-being and retirement, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working models, generous paid parental leave policies, free access to on-site wellness centers, and career development and training opportunities.
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