Regional Retail Operations Executive

2 days ago

Melbourne, Victoria, Australia beBeeRetail Full time $114,242 - $164,571
Job Title

We're looking for leaders who can drive sales and customer satisfaction in a retail environment.

The Multi Region Retail Manager will oversee the performance of their retail region, developing customer-first teams, ensuring safe and compliant operations, and executing our omni-channel strategy.

This role is hands-on and store-focused - spending meaningful time with Cluster Managers and Store Managers on the floor, coaching, developing, and solving problems side-by-side.

Key Responsibilities:

In-Store Presence: Lead with a strong store visit cadence, coaching Cluster, Store Managers and their teams to deliver outstanding customer experiences and commercial outcomes.

Commercial & Performance Delivery: Own sales, wages, EBIT, expense and trade KPI targets across the region, driving profitable growth and disciplined cost control.

Customer & Brand Leadership: Own store standards and customer satisfaction; ensure every store executes product storytelling, VM, and service standards that bring our brand to life.

Empowered Decision-Making: Take ownership of issues in the field and resolve them immediately where possible, escalating only when required.

People Leadership & Capability: Build, coach, and succession-plan for Cluster Managers and Store Managers, ensuring a pipeline of future-ready leaders.

Omni Execution: Champion Click & Collect, Ship-from-Store, and omni processes, ensuring accuracy, speed, and compliance.

Profit Protection & Safety: Safeguard stock, cash, and people through shrink reduction, loss prevention, WHS, and food safety standards.

Process & Policy Execution: Embed consistency across sales, operations, and compliance, simplifying where possible to make life easier for store teams.

Retail Innovation & Strategy: Identify retail innovation opportunities, contribute to shaping strategy, and suggest improvements that scale growth.

Cross-Functional Partnership: Escalate issues and insights from the field to Support Office teams, collaborating to deliver fixes and continuous improvement.

Projects & Openings: Lead regional delivery of store openings, refits, closures, and other initiatives on time and to brand standard.

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