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Regional Sales and Operations Leader
3 weeks ago
Unlock your leadership potential as a Retail Manager in a dynamic and growing organization. Drive sales growth, develop customer-first teams, and ensure safe operations in multiple retail regions.
Succeed in this role by delivering outstanding customer experiences, meeting commercial targets, and executing a strategic omni-channel approach. Collaborate with cross-functional teams to drive business results and contribute to the development of future-ready leaders.
- In-Store Presence: Foster a strong store visit cadence, coach team members to deliver exceptional customer service and commercial outcomes.
- Commercial & Performance Delivery: Own sales, wages, EBIT, expense, and trade KPI targets across the region, driving profitable growth and disciplined cost control.
- Customer & Brand Leadership: Oversee store standards and customer satisfaction; ensure every store executes product storytelling, visual merchandising, and service standards that bring our brand to life.
- Empowered Decision-Making: Take ownership of issues in the field and resolve them immediately where possible, escalating only when required.
- People Leadership & Capability: Build, coach, and succession-plan for Cluster Managers and Store Managers, ensuring a pipeline of future-ready leaders.
- Omnichannel Execution: Champion Click & Collect, Ship-from-Store, and omnichannel processes, ensuring accuracy, speed, and compliance.
- Profit Protection & Safety: Safeguard stock, cash, and people through shrink reduction, loss prevention, WHS, and food safety standards.
- Process & Policy Execution: Embed consistency across sales, operations, and compliance, simplifying processes to make life easier for store teams.
- Retail Innovation & Strategy: Identify retail innovation opportunities, contribute to shaping strategy, and suggest improvements that scale growth.
- Cross-Functional Partnership: Escalate issues and insights from the field to Support Office teams, collaborating to deliver fixes and continuous improvement.
- Projects & Openings: Lead regional delivery of store openings, refits, closures, and other initiatives on time and to brand standard.
As part of our global tea business, this role offers opportunities for career expansion, participation in industry-leading initiatives, and connections with international partners.