Technical Support Specialist

9 hours ago

Melbourne, Victoria, Australia beBeeSupport Full time $55,000 - $90,000
Job Title: Technical Support Specialist">

Role Overview: We are seeking an experienced Technical Support Specialist to provide top-notch support to our customers. The ideal candidate will possess a strong passion for technical problem-solving, excellent communication skills, and the ability to work in a dynamic team environment.

Key Responsibilities:

  • Provide technical support to customers via various communication channels (phone, email, chat)
  • Assess and resolve customer issues promptly and professionally
  • Collaborate with internal teams to ensure seamless issue resolution
  • Develop and maintain knowledge of products and services to provide expert-level support
  • Continuously improve support processes and procedures to enhance customer experience

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • At least 2 years of experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team environment
  • Strong analytical and troubleshooting skills
  • Knowledge of operating systems, hardware, and software

Benefits:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment
  • The chance to work with a talented team of professionals

Other Opportunities:

  • Professional growth and career advancement opportunities
  • A comprehensive employee assistance program
  • A generous paid time off policy
  • A supportive and inclusive work environment

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