Technical Support Specialist

2 days ago

Melbourne, Victoria, Australia beBeeTechnical Full time $80,000 - $110,000
Technical Support Specialist

As a Technical Support Specialist, you will play a key role in ensuring that our customers receive exceptional technical support and service. Your primary responsibility will be to provide expert technical assistance to our customers, responding to their queries and resolving any issues they may encounter with our products.

Key responsibilities of this role include:

  • Providing technical support to customers via phone, email, and remote access tools.
  • Responding to customer inquiries and resolving technical issues in a timely and efficient manner.
  • Collaborating with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer experiences.
  • Developing and maintaining technical documentation, including user manuals, troubleshooting guides, and FAQs.
  • Identifying and reporting technical trends, challenges, and opportunities for improvement.

Requirements for this role include:

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Minimum 2+ years of experience in technical support or related field.
  • Expertise in software applications, hardware devices, and networking technologies.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work effectively in a fast-paced environment and prioritize multiple tasks.

This is an excellent opportunity for someone who enjoys working with technology and providing exceptional customer service. If you are a motivated and detail-oriented individual with a passion for helping others, we encourage you to apply.

Additional benefits of this role include:

  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A competitive salary and benefits package.

We look forward to hearing from you

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