Technical Support Professional

6 days ago

Darwin, Northern Territory, Australia beBeeCustomer Full time $60,000 - $70,000
Desktop Support Officer

The successful candidate will be responsible for providing first-class customer service and technical support to our clients.

About the Role
  • Ensure seamless day-to-day operations of customers' operations.
  • Develop a positive working relationship with end-users.
  • Collaborate with colleagues to improve processes and efficiency.
  • Actively seek feedback from customers and implement continuous improvement initiatives.
  • Identify areas for process improvement and work with peers to develop solutions.
  • Maintain up-to-date documentation and procedures.
  • Take ownership of technology issues and liaise with external parties as necessary.
  • Work collaboratively with other teams to achieve customer success.
About You
  • Passion for delivering exceptional customer service.
  • Interest in technology and desire to stay up-to-date with new solutions.
  • Effective communication skills for troubleshooting technical issues.
  • A positive attitude and can-do mindset.
  • Excellent verbal and written communication skills.
  • Ability to adapt to unusual situations.

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