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Technical Support Specialist

3 weeks ago

Darwin, Northern Territory, Australia beBeeSupport Full time $90,000 - $120,000

Job Title: Technical Support Specialist

We are seeking an experienced Technical Support Specialist to join our team. The successful candidate will provide first- and second-level IT support to end users, configuring and preparing desktop equipment as needed.

Key Responsibilities:

  • Troubleshoot and Resolve Issues: Troubleshoot and resolve hardware, software, and printer-related issues in a timely manner.
  • Asset Management: Maintain up-to-date configuration and asset data within the CMDB.
  • Incident Management: Assist with the management of Incidents, Problems, Changes, and Configuration Management processes.
  • Customer Service: Deliver exceptional customer service and user training where necessary.

Required Experience and Skills:

  • Windows Environment: Proven experience supporting and troubleshooting PCs in a Windows environment.
  • Technical Knowledge: Strong knowledge of the MS Windows family of operating systems and Microsoft Office Suite.
  • Problem-Solving: Solid skills in analyzing and resolving technical issues in a PC/LAN environment.

About Us:

We are an equal opportunities employer and encourage applications from diverse backgrounds.