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Hotel Operations Director
3 weeks ago
Are you a seasoned professional with a passion for leading high-performing teams in fast-paced hotel environments? As our Hotel Operations Manager, you will play a pivotal role in driving the smooth operation of our hotels, ensuring exceptional guest experiences and revenue growth.
Key Responsibilities:
- Train and mentor staff to maintain hotel standards and values
- Coordinate seamless group arrivals and curate memorable experiences for VIPs and returning guests
- Be the communication hub between all departments, ensuring a well-synced operation
- Proactively manage customer complaints, guest issues, and incidents with professionalism
- Make our guests feel at home by promptly addressing their requests with care and attention
- Lead and elevate the guest experience journey, ensuring every touchpoint delivers exceptional service quality
- Drive revenue growth through incentive programs and operational excellence
- Jump into action across food and beverage outlets or valet parking when needed
- Provide first-response assistance in emergency or medical situations
- Regularly inspect hotel premises to ensure top-notch security and safety standards
Skills and Experience:
- Proven experience in a supervisory or management role within a hotel environment
- Strong leadership skills with the ability to motivate, manage, and train staff
- Proficiency in property management systems
- Confidence in cash handling and processing financial transactions
- Exceptional ability to build and maintain client relationships
- Impeccable professionalism, organisation, and time management skills
- Outstanding verbal and written communication skills
- Keen attention to detail and a commitment to quality
- Polished personal presentation and grooming standards
- A valid driver's license (manual preferred but not essential)
- Desirable: certifications relevant to the role
Benefits:
- Incredible team member discounts from day one
- 50% off stays at select hotels
- Discounts on movie tickets, dining, and more
- Winter and summer savings and discounts at Thredbo
- Rapid career growth opportunities through our network
- Local community involvement, volunteering, and charitable giving
We believe in providing peace of mind travel. Our hotels are located in prime positions: city hearts, business centres, and inspired natural retreats.
With everything you need, right where you need it, we've perfected simple comforts. So when you've finished exploring, negotiating, debating, and discovering – we'll be ready to help you rest up and unwind.
