Hotel Operations Director

7 days ago

Brisbane, Queensland, Australia beBeeManagement Full time $90,000 - $120,000

The role of Hotel Manager - Rooms Division is a key position within our organization, encompassing the Front Office operations and coordination with Housekeeping & Reservations teams at a senior leadership level.

You will be responsible for leading front office teams across both hotels, working closely with the Executive Housekeeper and Reservations Manager, and assisting with the development, centralisation and standardisation of core processes, systems, contracts, and standards.

Key Responsibilities Include:

  • Leading front office teams across both hotels.
  • Working closely with the Executive Housekeeper and Reservations Manager.
  • Assisting with the development, centralisation and standardisation of core processes, systems, contracts, and standards.
  • Actively managing payroll, rostering, and staff development.
  • Ongoing training and team development to enhance service delivery and quality standards.

To be successful in this role you should demonstrate:

  • Prior experience in a similar role is highly regarded.
  • Outstanding communication skills and impeccable personal presentation.
  • Prior experience in motivating, training and engaging a team of guest service professionals.
  • Ability to design and implement processes and procedures to ensure outstanding guest service is delivered on every occasion.
  • A hands-on management style with proven leadership qualities.
  • Effective communication skills with hotel staff, management and suppliers.
  • A sound understanding of Opera property management system or equivalent.
  • Understanding emergency response procedures
  • Computer literate with strong administration skills.
  • Flexible working hours including the ability to work weekends, public holidays, morning and night shifts.

We value diversity and welcome applications from Aboriginal & Torres Strait Islander people.

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