Operations Director

6 days ago

Brisbane, Queensland, Australia beBeeHospitality Full time $90,000 - $120,000

Hotel Manager Position

Overview:

This role involves leading a team of hotel staff to deliver exceptional customer service and drive business growth.

Key Responsibilities:

  • Lead the Front Line: Drive service excellence, mentor a strong team, and deliver standout results in a dynamic environment.
  • Set the Standard: Establish high standards for customer service, employee behavior, and operational efficiency.
  • Upskill the Team: Provide training and development opportunities to enhance skills and knowledge.
  • Deliver Exceptional Guest Experiences: Foster a culture of hospitality, ensuring every guest feels valued and cared for.
  • Maintain Compliance: Ensure all aspects of hotel operations meet regulatory requirements and industry standards.
  • Optimize Operations: Analyze performance data to identify areas for improvement and implement changes to increase efficiency and productivity.
  • Communicate Effectively: Develop and maintain strong relationships with colleagues, stakeholders, and guests through clear and respectful communication.
  • Support Cross-Functional Roles: Collaborate with other departments to achieve common goals and objectives.
  • Position the Venue for Success: Develop strategies to drive revenue growth, improve market share, and enhance the hotel's reputation.

What You'll Bring:

Proven Hospitality Experience: A minimum of [X] years' experience in a similar leadership role within the hospitality industry.

Industry Knowledge and Trends: Stay up-to-date with industry developments, best practices, and emerging trends.

Confident Leadership and Interpersonal Skills: Strong leadership abilities, excellent communication skills, and the capacity to build effective relationships with diverse groups.

Commercial Focus and Growth Mindset: A commercial awareness and a willingness to take calculated risks to drive growth and innovation.

Excellent Communication and Negotiation Skills: Ability to communicate effectively with various stakeholders, including guests, colleagues, and external partners.

Certifications: RSA, RSG, RMLV: Possession of relevant certifications or qualifications that demonstrate expertise in hotel management.

Details:

This is a full-time position. We offer a competitive salary with opportunities for career development and progression. The ideal candidate will have strong time management skills, professionalism, and an understanding of the importance of having a presence on the floor during peak service periods.

How to Apply:

If you believe your experience and ambitions align with this opportunity, please apply with your CV and a short cover letter.

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