Front-Line Banking Professional

6 days ago


Perth, Western Australia Commonwealth Bank of Australia Full time

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster.

This is a part-time role where you will be working 17.5 hours per week with a roster as follows:

  • Monday: 11:30 AM - 4:00 PM
  • Tuesday: 11:30 AM - 4:00 PM
  • Wednesday: NA
  • Thursday: 11:30 AM - 4:00 PM
  • Friday: 11:00 AM - 4:00 PM

Do work that matters

As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services, and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us.

See yourself in our team

As a Customer Service Representative in our Maddington Branch, you'll be:

  • Responding to customers' transactional banking needs, delivering a seamless customer experience
  • Processing transactions, including deposits, withdrawals, bank cheques, transfers, and CommFX
  • Completing financial health checks to assess customers' needs, identify any changes or needs for specific products or services
  • Assisting with Cash/ATM procedures
  • Educating and demonstrating our in-branch technology and digital banking options for customers
  • Adhering to the Bank's processes and procedures, including accurately reconciling transactions, reviewing customers' financial positions, and championing our strong risk culture

We're interested in hearing from people who have:

  • A genuine passion for customer service and are looking to kick-start their career in banking with this entry-level position
  • A genuine interest in improving the financial well-being and lives of our customers
  • The ability to ask the right questions, respond to customers' needs, and refer them to the relevant team members in order to better serve their needs
  • Excellent communication skills and a willingness to contribute to a collaborative culture
  • Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions

With us, you'll help customers make the right financial decisions and achieve their dreams.

'Aboriginal &/or Torres Strait Islander people encouraged to apply.'

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support, please contact HR Direct.

Estimated salary: AU$60,000 - AU$80,000 per year based on national averages.



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