Customer Banking Professional
3 hours ago
We are seeking a Customer Banking Specialist to join our team in the Albany Branch. This role will involve delivering exceptional customer service and supporting customers with their banking needs.
Salary and BenefitsThe estimated salary for this position is $60,000 - $80,000 per annum, depending on experience. Our bank offers a range of benefits, including access to training and development opportunities, flexible working arrangements, and a supportive work environment.
Job DescriptionThis role will involve:
- Delivering in-depth conversations with customers about their banking needs
- Supporting customers with enquiries, account maintenance, and credit product applications
- Completing Financial Health Checks to assess customers' financial needs
- Educating customers on in-branch technology and digital banking options
- Problem-solving and providing effective solutions while championing risk-averse culture
To be successful in this role, you will need:
- Experience in delivering exceptional customer service, ideally in financial services, retail, or hospitality
- Excellent communication skills and ability to articulate financial terms clearly
- Ability to ask questions, find solutions, act with integrity, and place customers at the centre of everything you do
- Ability to work in a busy and commercially driven retail environment
- Genuine interest in building a career with CommBank
We're committed to making a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll have the opportunity to network across our Indigenous Employee Network and link to Indigenous employees across CommBank.
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