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Home Lending Executive
2 months ago
We are seeking an experienced Home Lending Executive to join our team at Commonwealth Bank. As a key member of our retail banking team, you will be responsible for building and managing a portfolio of customers, providing expert advice and guidance to help them achieve their financial goals.
Key Responsibilities- Proactively build and manage a portfolio of customers, identifying and addressing their financial needs and providing tailored solutions.
- Develop and maintain strong relationships with customers and business partners, providing exceptional customer service and building trust and loyalty.
- Stay up-to-date with industry trends and regulatory requirements, using this knowledge to enhance and share with the team.
- Develop and maintain internal and external referral sources, effectively asking for business and coaching others in how to do the same.
- Showcase advanced application of the Group's risk framework to attract and retain customers.
- Effectively question risk situations and encourage a speak-up culture.
- Track record of delivering excellent customer service through a proven ability to establish and maintain effective and rewarding relationships.
- World-class customer pipeline management skills.
- Prior proven experience within a lending/sales environment.
- Knowledge of retail lending with the ability to identify and anticipate customers' financial needs.
- Demonstrated understanding of Home Lending products and the current national home lending legislation.
- Ability to coach and upskill peers.
- Advanced business and market acumen.
At Commonwealth Bank, we are committed to helping our customers make the right financial decisions and achieve their dreams. We are a leading provider of financial services, with a strong focus on customer service and community involvement.
