Home Lending Professional
4 weeks ago
We are seeking an experienced Home Lending Specialist to join our team at the Commonwealth Bank of Australia. As a key member of our Home Lending team, you will be responsible for providing expert advice and support to customers to help them achieve their home buying dreams.
Key Responsibilities:
- Provide support and advice to customers to help them achieve their home buying goals
- Complete first interviews and appointments with prospective home buyers to determine suitable lending solutions and submit applications
- Make relevant suggestions to customers based on their home buying goals
- Provide exceptional service to customers, building trust, confidence, and advocacy to help them secure and enhance their financial goals
- Build your personal brand and network in the local community to enhance your credibility
- Develop your business by building and maintaining internal and external referral sources and seeking external referrals from existing customers
- Contact home buying customers to build rapport, determine their needs and goals, and invite them into the branch for an appointment
- Adhere to the Bank's processes, procedures, and Code of Conduct, including accurately reviewing customers' financial positions, completing security checks, and ensuring applications comply with our obligations
- Attend regular coaching sessions to develop your lending knowledge and skills and coach your branch colleagues on best practice
- Research the broader market, and economic and industry changes affecting customers and the Group
- Use tools to capture customer feedback and take action to correct any service breaks and drive improvement
Requirements:
- Experience in a similar home lending role from within a bank or mortgage broker environment
- Demonstrated business development success
- A well-developed knowledge of home lending products and the current responsible lending legislation
We are committed to providing a supportive and inclusive work environment that allows our employees to thrive. If you are passionate about delivering exceptional customer service and have a strong background in home lending, we would love to hear from you.
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