Strategic Engagement Professional

We are seeking a highly skilled professional to drive successful outcomes with a prominent brand. This is an outstanding opportunity to contribute to the engagement strategy of a leading organisation, helping to craft its future and ensure seamless execution of their strategies.

As a dedicated resource, you will be an extension of the customer's technical and consulting team, working with a diverse range of collaborators to implement innovative solutions and meet business goals.

• Deliver exceptional customer experience through proactive engagement, applying the right resources and utilizing best practice models.
• Lead strategic engagements, serving as the technical executive point of contact throughout the customers solution usage lifecycle.
• Advise and support the customer's technical strategy with Adobe Solutions via collaborative action plans with clear outcomes.
• Assess strategic Customer technical risks and opportunities, driving the extended team to build and deliver mitigation and remediation plans.
• Drive clear communication across the customer's operational areas, maintaining regular and appropriate governance with both internal and external teams.
• Advocate for the Customer across internal teams, optimising the client's investment and accelerating task, issue execution, and resolution.
• Drive innovation, roadmap influence, standard methodologies, and process improvement back into the ecosystem.
• Responsible for the global engagement model and review cycle across multiple business units.
• Consolidate comprehensive cadence across all technical partners and influence delivery achievements across multi-solution, multi-discipline engagements.
• Work hands-on with internal collaborators such as Customer Success Management, Technical Account Management, Managed Services, Engineering, TechOps, Product Management, Support, and the Consulting practice in support of our customer's success.
• Lead a services team that may involve multiple project teams from our organisation or client organisations, developing effective working relationships with our customer's partners.
• Make recommendations on how new and existing features fit within customer environments, supplying standard methodologies and recommendations.
• Lead architectural and design discussions to ensure solutions are optimised.
• Act as a customer's trusted advisor and partner.
• Mentor immediate team members as needed.

• Bachelor's Degree in a related field and/or equivalent work experience.
• 10+ years of experience in a senior capacity in consultative, customer success and/or related roles in digital marketing technology.
• Strong executive presence with the ability to collaborate and influence across multiple teams, including VPs, CTOs, CMOs.
• Excellent presentation skills, confident presence and the ability to lead meetings, workshops and reviews in front of any audience size.
• Strong conflict resolution skills, to drive closure to customer concerns and open technical issues.
• Outstanding customer facing skills that enable you to represent us within a customer environment.
• Validated interpersonal, prioritisation skills and an ability to work in a highly matrixed environment.
• Ability to think strategically about business, product and technical challenges to help our customers realise their software investments, efficiencies, advantages and innovations.
• Awareness of development methodologies and technologies and understanding of and experience with marketing software and domain principles.
• Experience with Adobe Experience Cloud. Business practitioner level knowledge with more than one Adobe Experience Cloud. Adobe Certifications desirable.
• Validated experience working with government clients, with a deep understanding of key challenges such as compliance, personalisation, omnichannel engagement and industry regulations on data management.
• Ability to be in the customer/offices, located in Melbourne 80% of the time.

By joining our organisation, you will have the opportunity to make a meaningful impact on our customers' businesses, while also developing your skills and expertise in a dynamic and supportive environment.