Drive Client Growth

1 week ago


Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $115,000

We empower our clients to achieve success by delivering innovative solutions that accelerate their growth.

As a Customer Success Manager, you will be the driving force behind your customers' success, guiding and supporting them throughout their journey. Your mission is to ensure our customers reach their goals through strategic partnerships and collaborative efforts.

Key Responsibilities:

  • Lead a portfolio of customers through their lifecycle: onboarding, adoption, expansion, and maturity
  • Conduct regular proactive meetings to understand challenges, keep abreast of team changes, and agree and drive plans and actions that improve adoption and customer value
  • Develop close working relationships with senior stakeholders and decision makers, achieving a status as a trusted advisor based on expertise and demonstrated ability to understand and address customer needs
  • Provide demonstrations of products and solutions to keep customers updated on product development, promote new features, or address minor training gaps
  • Support account expansion activities by identifying opportunities to sell additional products or professional services, and working with Account Managers (Sales) to realize these opportunities
  • Leverage customer relationships and success stories to deliver case studies and other forms of customer evangelism, such as webinars or user-group presentations, working with Marketing teams
  • Facilitate timely subscription renewals as a natural outcome of successful product adoption and benefits realization

Requirements:

  • Experience in Account Management, Customer Success, or a similar client-facing role
  • Demonstrated technical aptitude and ability to digest and convey technical concepts to business audiences
  • Excellent written and verbal communication skills - comfort communicating with stakeholders of varied backgrounds and levels of seniority, with ability to adapt style accordingly
  • Empathetic and positive, with genuine desire to help others achieve their goals
  • Strong commercial awareness
  • Strong personal drive: proactive, organized, and autonomous with ability to also work effectively in a team
  • Occasional travel for onsite engagements

What's in it for you: A massive opportunity for you to develop your skills and knowledge in a supportive environment that thrives on growth and change. Competitive salary and benefits, individual performance bonus, hybrid working model, curious, open culture, with teams collaborating across geographies.

Living our Values at Orbus: We build trust across our people, customers and partners through honesty, transparency and communication. Empowerment: We empower our people to take ownership and make decisions that drive results.


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