Technical Support Professional

5 days ago


Melbourne, Victoria, Australia Empower Healthcare Full time

Empower Healthcare is seeking a highly skilled Technical Support Professional to join our dedicated team. This role offers the opportunity to work in a dynamic environment, providing exceptional customer support and contributing to the delivery of outstanding care to our clients.

About Us

We are a leading provider of healthcare services, offering a range of programs including Home Care, NDIS, and Residential Aged Care. Our team of over 180 clinicians across Australia is committed to delivering exceptional care that positively impacts people's lives.

We believe that everyone deserves access to high-quality healthcare, regardless of their background or circumstances. Our commitment to diversity and inclusion is at the heart of everything we do.

The Role

This full-time position is based in our Moorabbin Head Office and involves working with our clinical team to deliver technical support services. Key responsibilities include:

  • Application administration support for various technology solutions
  • Overseeing Empower Network in all office locations
  • Championing IT security and managing automation processes
  • Providing first-level support for technology hardware and software
  • Coodinating change delivery and ensuring seamless transitions
Requirements

To be successful in this role, you will need:

  • A minimum of 5 years' experience in Level 1-3 Support
  • Tertiary qualifications in Information Technology
  • An excellent understanding of system/network administration and SaaS-based software solutions
  • Proven exceptional communication and interpersonal skills
  • Experience with Microsoft operating systems and MS 365 applications
  • Relevant certifications for IT Support professionals
What We Offer

We offer a competitive salary of $85,000 per annum, plus a range of benefits including parental leave, modern office facilities, paid professional development opportunities, and an employee assistance program.



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