Senior Technical Support Professional
5 days ago
Job Overview:
The Senior Technical Support Engineer plays a pivotal role in providing technical direction and leadership in the support, development, and enhancement of Rocket products.
Key Responsibilities:
- Provide technical expertise in resolving complex customer issues.
- Act as a technical subject matter expert on multiple products.
- Lead the development and implementation of technical solutions.
- Collaborate with cross-functional teams to drive product innovation.
- Mentor junior engineers to enhance their technical skills.
Requirements:
- 8+ years of experience in technical support or leadership roles.
- Advanced knowledge of computer technology and software development.
- Strong problem-solving and communication skills.
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