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Care Specialist
2 weeks ago
We are a global provider of 24 hour emergency response services. Our team consists of dedicated professionals who work tirelessly to protect people and assets worldwide.
We have been in operation for over 200 years, serving customers ranging from local businesses to FTSE 100 companies.
Our core value is Protecting People First, and we take pride in our extensive network of employees globally.
Job DescriptionWe are seeking skilled professionals to join our team as Emergency Response Operators. Your primary responsibility will be to contact customers who have activated their medical alarms.
You will need to ascertain whether assistance is required, liaise with emergency services, and notify family members.
- Contact customers via phone when their alarm is activated.
- Liaise with ambulance services and inform family members of the situation.
To be successful in this role, you must possess:
- A calm and professional demeanor in a fast-paced environment.
- Strong communication skills and computer literacy.
- The ability to multitask and prioritize medical alarm events and inbound calls.
- Liaison skills with emergency services and diverse clients.
- An willingness to work a rotating roster, including weekends and public holidays.
We provide a range of benefits to support your career development and well-being:
- A competitive salary package.
- Ongoing training and development opportunities.
- A supportive team environment.
- Access to employee discounts and perks.
